Cookie Policy

This document informs Users about the technologies that help this Website achieve the purposes described below. Such technologies allow the Owner to access and store information (for example, by using a Cookie) or use resources (for example, by running a script) on a User’s device as they interact with this Website.

For simplicity, all such technologies are defined as “Trackers” within this document – unless there is a reason to differentiate.

For example, while Cookies can be used on web and mobile browsers, it would be inaccurate to talk about Cookies in the context of mobile apps as they are a browser-based Tracker. For this reason, within this document, the term Cookies is only used where it is specifically meant to indicate that particular type of Tracker.

Some purposes for which Trackers are used may also require the User’s consent. Whenever consent is given, it can be freely withdrawn at any time, following the instructions provided in this document.

This Website uses Trackers managed directly by the Owner (so-called “first-party” Trackers) and Trackers that enable services provided by a third-party (so-called “third-party” Trackers). Unless otherwise specified within this document, third-party providers may access the Trackers managed by them.

The validity and expiration periods of Cookies and other similar Trackers may vary depending on the lifetime set by the Owner or the relevant provider. Some of them expire upon termination of the User’s browsing session.

In addition to what’s specified in the descriptions within each of the categories below, Users may find more precise and updated information regarding lifetime specification and any other relevant information—such as the presence of other Trackers—in the linked privacy policies of the respective third-party providers or by contacting the Owner.

Activities strictly necessary for the operation of this Website and delivery of the Service

This Website uses so-called “technical” Cookies and other similar Trackers to carry out activities that are strictly necessary for the operation or delivery of the Service.

Third-party Trackers

  • Tag Management
    This type of service helps the Owner centrally manage the tags or scripts needed on this Website.
    This results in the Users’ Data flowing through these services, potentially resulting in the retention of this Data.
    Google Tag Manager (Google LLC)
    Google Tag Manager is a tag management service provided by Google LLC.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: United States – Privacy Policy.

Other activities involving the use of Trackers

Experience

This Website uses Trackers to improve the quality of the user experience and enable interactions with external content, networks and platforms.

  • Displaying content from external platforms
    This type of service allows you to view content hosted on external platforms directly from the pages of this Website and interact with them.
    This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.
    Instagram widget (Meta Platforms, Inc.)
    Instagram is an image visualization service provided by Meta Platforms, Inc. that allows this Website to incorporate content of this kind on its pages.
    Personal Data processed: Cookies and Usage Data.
    Place of processing: United States – Privacy Policy.
    Google Maps widget (Google Ireland Limited)
    Google Maps is a maps visualization service provided by Google Ireland Limited that allows this Website to incorporate content of this kind on its pages.
    Personal Data processed: Cookies and Usage Data.
    Place of processing: Ireland – Privacy Policy.
    Video Vimeo (Vimeo, LLC)
    Vimeo is a video content visualization service provided by Vimeo, LLC that allows this Website to incorporate content of this kind on its pages.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: United States – Privacy Policy.
    Storage duration:

    • player: 1 year
    • vuid: 2 years
  • Interaction with data collection platforms and other third parties
    This type of service allows Users to interact with data collection platforms or other services directly from the pages of this Website for the purpose of saving and reusing data.
    If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.
    Hotjar Recruit User Testers (Hotjar Ltd.)
    The Hotjar Recruit User Testers widget is a service that interacts with the Hotjar data collection platform provided by Hotjar Ltd.
    Hotjar honours generic „Do Not Track” headers. This means the browser can tell its script not to collect any of the User’s data. This setting is available in all major browsers. Find Hotjar’s opt-out information here.
    Personal Data processed: Cookies, Usage Data and various types of Data.
    Place of processing: Malta – Privacy PolicyOpt Out.
    Storage duration:

    • _hjAbsoluteSessionInProgress: 30 minutes
    • _hjCachedUserAttributes: duration of the session
    • _hjClosedSurveyInvites: 1 year
    • _hjDonePolls: 1 year
    • _hjFirstSeen: duration of the session
    • _hjIncludedInSessionSample: 30 minutes
    • _hjLocalStorageTest: duration of the session
    • _hjMinimizedPolls: 1 year
    • _hjSession*: 30 minutes
    • _hjSessionRejected: duration of the session
    • _hjSessionResumed: duration of the session
    • _hjSessionTooLarge: 1 hour
    • _hjSessionUser*: 1 year
    • _hjSessionUser_*: 2 years
    • _hjShownFeedbackMessage: 1 year
    • _hjTLDTest: duration of the session
    • _hjUserAttributesHash: duration of the session
    • _hjViewportId: duration of the session
    • _hjid: 1 year
  • Interaction with external social networks and platforms
    This type of service allows interaction with social networks or other external platforms directly from the pages of this Website.
    The interaction and information obtained through this Website are always subject to the User’s privacy settings for each social network.
    This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
    Log out of the respective services to make sure that the processed data on this Website isn’t being connected back to the User’s profile.
    Twitter Tweet button and social widgets (X Corp.)
    The Twitter Tweet button and social widgets are services provided by Twitter, Inc., that allow interaction with the Twitter social network.
    Personal Data processed: Cookies and Usage Data.
    Place of processing: United States – Privacy Policy.
    Storage duration:

    • personalization_id: 2 years
  • Interaction with online survey platforms
    This type of service allows Users to interact with third-party online survey platforms directly from the pages of this Website.
    If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.
    Hotjar Poll & Survey widgets (Hotjar Ltd.)
    The Hotjar Poll & Survey widgets enable interaction with the Hotjar platform provided by Hotjar Ltd.
    Hotjar honors generic „Do Not Track” headers. This means the browser can tell its script not to collect any of the User’s data. This setting is available in all major browsers. Find Hotjar’s opt-out information here.
    Personal Data processed: Tracker, Usage Data and various types of Data.
    Place of processing: Malta – Privacy PolicyOpt Out.
    Storage duration:

    • _hjAbsoluteSessionInProgress: 30 minutes
    • _hjCachedUserAttributes: duration of the session
    • _hjClosedSurveyInvites: 1 year
    • _hjDonePolls: 1 year
    • _hjFirstSeen: duration of the session
    • _hjIncludedInSessionSample: 30 minutes
    • _hjLocalStorageTest: duration of the session
    • _hjMinimizedPolls: 1 year
    • _hjSession*: 30 minutes
    • _hjSessionRejected: duration of the session
    • _hjSessionResumed: duration of the session
    • _hjSessionTooLarge: 1 hour
    • _hjSessionUser*: 1 year
    • _hjSessionUser_*: 2 years
    • _hjShownFeedbackMessage: 1 year
    • _hjTLDTest: duration of the session
    • _hjUserAttributesHash: duration of the session
    • _hjViewportId: duration of the session
    • _hjid: 1 year

Measurement

This Website uses Trackers to measure traffic and analyze User behavior to improve the Service.

  • Analytics
    The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
    Hotjar Form Analysis & Conversion Funnels (Hotjar Ltd.)
    Hotjar is an analytics service provided by Hotjar Ltd.
    Hotjar honors generic Do Not Track headers. This means your browser can tell its script not to collect any of your data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here.
    Personal Data processed: Cookies and Usage Data.
    Place of processing: Malta – Privacy PolicyOpt Out.
    Storage duration:

    • _hjAbsoluteSessionInProgress: 30 minutes
    • _hjCachedUserAttributes: duration of the session
    • _hjClosedSurveyInvites: 1 year
    • _hjDonePolls: 1 year
    • _hjFirstSeen: duration of the session
    • _hjIncludedInSessionSample: 30 minutes
    • _hjLocalStorageTest: duration of the session
    • _hjMinimizedPolls: 1 year
    • _hjSession*: 30 minutes
    • _hjSessionRejected: duration of the session
    • _hjSessionResumed: duration of the session
    • _hjSessionTooLarge: 1 hour
    • _hjSessionUser*: 1 year
    • _hjSessionUser_*: 2 years
    • _hjShownFeedbackMessage: 1 year
    • _hjTLDTest: duration of the session
    • _hjUserAttributesHash: duration of the session
    • _hjViewportId: duration of the session
    • _hjid: 1 year
  • Google Analytics (Google Ireland Limited)
    Google Analytics is a web analysis service that Google Ireland Limited (“Google”) provides. Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and to share them with other Google services.
    Google may use the Data collected to contextualize and personalize the ads of its advertising network.
    Personal Data processed: Cookies and Usage Data.
    Place of processing: Ireland – Privacy PolicyOpt Out.
    Storage duration:

    • AMP_TOKEN: 1 hour
    • _ga: 2 years
    • _gac*: 3 months
    • _gat: 1 minute
    • _gid: 1 day
  • Anonymized analytics services
    The services contained in this section allow the Owner, through the use of third-party Trackers, to collect and manage analytics in an anonymized form.
    Google Analytics with anonymized IP (Google LLC)
    Google Analytics is a web analysis service that Google LLC (“Google”) provides. Google utilizes the data collected to track and examine the use of this website, prepare reports on its activities, and share them with other Google services.
    Google may use the Data collected to contextualize and personalize the ads of its advertising network.
    This integration of Google Analytics anonymizes your IP address. It works by shortening Users’ IP addresses within European Union member states or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be sent to a Google server and shortened within the US.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: United States – Privacy PolicyOpt Out.
    Storage duration:

    • AMP_TOKEN: 1 hour
    • _ga: 2 years
    • _gac*: 3 months
    • _gat: 1 minute
    • _gid: 1 day
  • Webtrekk Analytics with anonymized IP (Webtrekk GmbH)
    Webtrekk Analytics is an analytics service provided by Webtrekk GmbH. Users’ IP addresses are never permanently written to disk in their original form. They are processed, and the IP is immediately deleted.
    This implementation anonymizes the User’s IP address.
    More details on the technical setup and implementation of Webtrekk Analytics can be found here and/or by contacting the Owner.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: Germany – Privacy Policy.
  • Content performance and features testing (A/B testing)
    The services in this section allow the Owner to track and analyze the User’s response concerning web traffic or behaviour regarding changes to the structure, text, or any other website component.
    Google Optimize 360 (Google LLC)
    Google Optimize 360 is an A/B testing service that Google LLC (“Google”) provides. This service allows the Owner to target groups of Users based on their past use of this Website. Users who opt out of tracking by Google Analytics will not be included in experiments created in Google Optimize 360. Google may use Personal Data to contextualize and personalize the ads of its advertising network.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: United States – Privacy Policy.
    Storage duration:

    • _gaexp: 3 months
    • _opt_awcid: 1 day
    • _opt_awgid: 1 day
    • _opt_awkid: 1 day
    • _opt_awmid: 1 day
    • _opt_expid: 10 seconds
    • _opt_utmc: 1 day
  • Google Optimize (Google LLC)
    Google Optimize is an A/B testing service that Google LLC (“Google”) provides. Google may use Personal Data to contextualize and personalize the ads of its advertising network.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: United States – Privacy Policy.
    Storage duration:

    • _gaexp: 3 months
    • _opt_awcid: 1 day
    • _opt_awgid: 1 day
    • _opt_awkid: 1 day
    • _opt_awmid: 1 day
    • _opt_expid: 10 seconds
    • _opt_utmc: 1 day
  • Heat mapping and session recording
    Heat mapping services display the areas of a page where Users most frequently move the mouse or click, showing the points of interest. These services allow you to monitor and analyze web traffic and User behavior.
    Some of these services may record sessions and make them available for later visual playback.
    Hotjar Heat Maps & Recordings (Hotjar Ltd.)
    Hotjar is a session recording and heat mapping service provided by Hotjar Ltd.
    Hotjar honors generic „Do Not Track” headers. This means the browser can tell its script not to collect any of the User’s data. This setting is available in all major browsers. Find Hotjar’s opt-out information here.
    Personal Data processed: Cookies, Usage Data, and various types of Data as specified in the service’s privacy policy.
    Place of processing: Malta – Privacy PolicyOpt Out.
    Storage duration:

    • _hjAbsoluteSessionInProgress: 30 minutes
    • _hjCachedUserAttributes: duration of the session
    • _hjClosedSurveyInvites: 1 year
    • _hjDonePolls: 1 year
    • _hjFirstSeen: duration of the session
    • _hjIncludedInSessionSample: 30 minutes
    • _hjLocalStorageTest: duration of the session
    • _hjLocalStorageTest: duration of the session
    • _hjMinimizedPolls: 1 year
    • _hjSession*: 30 minutes
    • _hjSessionRejected: duration of the session
    • _hjSessionResumed: duration of the session
    • _hjSessionTooLarge: 1 hour
    • _hjSessionUser*: 1 year
    • _hjSessionUser_*: 2 years
    • _hjShownFeedbackMessage: 1 year
    • _hjTLDTest: duration of the session
    • _hjUserAttributesHash: duration of the session
    • _hjViewportId: duration of the session
    • _hjid: 1 year

Marketing

This Website uses Trackers to deliver personalized marketing content based on User behavior and to operate, serve and track ads.

Some of the advertising services used by the Owner adhere to the IAB Transparency and Consent Framework, an initiative that facilitates responsible privacy practices across the digital advertising industry – providing Users with enhanced transparency and control over how their data are used for advertising tracking purposes. Users can customize their advertising preferences at any time by accessing the advertising preferences panel from within the cookie notice or via the relevant link on this Website.

This Website participates in the IAB Europe Transparency & Consent Framework and complies with its Specifications and Policies. 

  • Advertising
    This type of service allows User Data to be utilized for advertising communication purposes. These communications are displayed in the form of banners and other advertisements on this Website, possibly based on User interests.
    This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below.
    Some of the services listed below may use Trackers to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside this Website. For more information, please check the privacy policies of the relevant services.
    Services of this kind usually offer the possibility to opt out of such tracking. In addition to any opt-out feature offered by any of the services below, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section “How to opt-out of interest-based advertising” in this document.
    Query Click (Query Click Limited)
    Query Click is an advertising service provided by Query Click Limited.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: United Kingdom – Privacy Policy.
    Storage duration: duration of the session
    Google Ad Manager (Google LLC)
    Google Ad Manager is an advertising service provided by Google LLC that allows the Owner to run advertising campaigns in conjunction with external advertising networks that the Owner, unless otherwise specified in this document, has no direct relationship with.
    In order to understand Google’s use of Data, consult Google’s partner policy.
    This service uses the “DoubleClick” Cookie, which tracks use of this Website and User behavior concerning ads, products and services offered.   Users may decide to disable all the DoubleClick Cookies by going to: Google Ad Settings.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: United States – Privacy Policy.
    Storage duration:

    • AID: 2 years
    • ANID: 2 years
    • Conversion: 3 months
    • DSID: 14 days
    • FCNEC: 1 year
    • FLC: 10 seconds
    • FPAU: 3 months
    • FPGCLAW: 3 months
    • FPGCLDC: 3 months
    • FPGCLGB: 3 months
    • IDE: 2 years
    • NID: 6 months
    • RUL: 1 year
    • TAID: 14 days
    • __gads: 2 years
    • __gsas: 2 years
    • _gac_: 3 months
    • _gac_gb_: 3 months
    • _gcl_au: 3 months
    • _gcl_aw: 3 months
    • _gcl_dc: 3 months
    • _gcl_gb: 3 months
    • _gcl_gf: 3 months
    • _gcl_ha: 3 months
    • id: 2 years
    • test_cookie: 15 minutes
  • Remarketing and behavioral targeting
    This type of service allows this Website and its partners to inform, optimize and serve advertising based on past use of this Website by the User.
    This activity is facilitated by tracking Usage Data and by using Trackers to collect information which is then transferred to the partners that manage the remarketing and behavioral targeting activity.
    Some services offer a remarketing option based on email address lists.
    Services of this kind usually offer the possibility to opt out of such tracking. In addition to any opt-out feature offered by any of the services below, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section “How to opt-out of interest-based advertising” in this document.
    Google Ad Manager Audience Extension (Google LLC)
    Google Ad Manager Audience Extension is a remarketing and behavioral targeting service provided by Google LLC that tracks the visitors of this Website and allows selected advertising partners to display targeted ads across the web to them. In order to understand Google’s use of Data, consult Google’s partner policy.
    Personal Data processed: Tracker and Usage Data.
    Place of processing: United States – Privacy PolicyOpt Out.
    Storage duration:

    • AID: 2 years
    • ANID: 2 years
    • Conversion: 3 months
    • DSID: 14 days
    • FCNEC: 1 year
    • FLC: 10 seconds
    • FPAU: 3 months
    • FPGCLAW: 3 months
    • FPGCLDC: 3 months
    • FPGCLGB: 3 months
    • IDE: 2 years
    • NID: 6 months
    • RUL: 1 year
    • TAID: 14 days
    • __gads: 2 years
    • __gsas: 2 years
    • _gac_: 3 months
    • _gac_gb_: 3 months
    • _gcl_au: 3 months
    • _gcl_aw: 3 months
    • _gcl_dc: 3 months
    • _gcl_gb: 3 months
    • _gcl_gf: 3 months
    • _gcl_ha: 3 months
    • id: 2 years
    • test_cookie: 15 minutes

How do we manage preferences and provide or withdraw consent

There are various ways to manage Tracker-related preferences and to provide and withdraw consent, where relevant:

Users can manage preferences related to Trackers from directly within their own device settings, for example, by preventing the use or storage of Trackers.

Additionally, whenever the use of Trackers is based on consent, Users can provide or withdraw such consent by setting their preferences within the cookie notice or by updating such preferences accordingly via the relevant consent-preferences privacy widget, if available.

It is also possible, via relevant browser or device features, to delete previously stored Trackers, including those used to remember the User’s initial consent preferences.

Other Trackers in the browser’s local memory may be cleared by deleting the browsing history.

With regard to any third-party Trackers, Users can manage their preferences via the related opt-out link (where provided), by using the means indicated in the third party’s privacy policy, or by contacting the third party.

Locating Tracker Settings

Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses:

Users may also manage certain categories of Trackers used on mobile apps by opting out through relevant device settings such as the device advertising settings for mobile devices, or tracking settings in general (Users may open the device settings and look for the relevant setting).

How to opt out of interest-based advertising

Notwithstanding the above, Users may follow the instructions provided by YourOnlineChoices (EU and UK), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC (Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools. The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.

The Digital Advertising Alliance offers an application called AppChoices that helps Users to control interest-based advertising on mobile apps.

Consequences of denying the use of Trackers

Users are free to decide whether or not to allow the use of Trackers. However, please note that Trackers help this Website to provide a better experience and advanced functionalities to Users (in line with the purposes outlined in this document). Therefore, if the User chooses to block the use of Trackers, the Owner may be unable to provide related features.

Owner and Data Controller

Hotel Loveno accommodation SAS
VIA NAZARIO SAURO , 55
22017- MENAGGIO – (CO)

Owner contact email: info @ hotelloveno.com

Since the owner cannot fully control the use of third-party Trackers through this Website, any specific references to third-party Trackers are to be considered indicative. Users are kindly requested to consult the privacy policies of the respective third-party services listed in this document to obtain complete information.

Given the objective complexity surrounding tracking technologies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of such technologies by this Website.

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.

User

The individual using this Website who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Processor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.

This Website (or this Application)

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by this Website as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookie

Cookies are Trackers consisting of small sets of data stored in the User’s browser.

Tracker

Tracker indicates any technology – e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting – that enables the tracking of Users, for example by accessing or storing information on the User’s device.

Legal information

This privacy statement has been prepared based on provisions of multiple legislations.

This privacy policy relates solely to this Website, if not stated otherwise within this document.

To find more information on California consumers and their privacy rights, Users may read the privacy policy.

To find more information on Virginia consumers and their privacy rights, Users may read the privacy policy.

To find more information on Colorado consumers and their privacy rights, Users may read the privacy policy.

To find more information on Connecticut consumers and their privacy rights, Users may read the privacy policy.

To find more information on Utah consumers and their privacy rights, Users may read the privacy policy.

Cookie Policy